You finished chapter 4

You worked through all 7 lessons. Here is what you said along the way, and what you made.

What you said, and what changed

Your first answer in each lesson, and what you decided after reading it.

4.1
Count people, not notes
Anna:
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4.2
Make personas that change decisions
Which decision could this persona help the team make?
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4.3
Map today's journey to find what to fix
Share the menu,
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4.4
Read the numbers before you trust them
Would you agree the new checkout worked? What would you check first?
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4.5
Write a readout that carries a decision
Finish her next line: "We'd be wrong about this if..."
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Your test score from lesson 4.6, and your one-page readout from lesson 4.7.

Your test score shows here once you have done lesson 4.6.

Your one-page readout shows here once you have started it in lesson 4.7.

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Chapter 5 is being written now.