Chapter 3: Ask what happened, not what people want

You finished chapter 3

You worked through all 7 lessons. Here is what you said along the way, and what you made.

What you said, and what changed

Your first answer in each lesson, and what you decided after reading it.

  1. 3.1
    Ask about the past, not the future

    What's the first question you'd ask Ken?

    Your answers from this lesson show here, in the browser you used for it.

  2. 3.2
    Spot the questions that get you nothing

    How would you ask it instead?

    Your answers from this lesson show here, in the browser you used for it.

  3. 3.3
    Follow the thread people hand you

    What would you ask Dana next?

    Your answers from this lesson show here, in the browser you used for it.

  4. 3.4
    Watch what people do

    What would you write down?

    Your answers from this lesson show here, in the browser you used for it.

  5. 3.5
    Write a plan someone else could run

    How would you write Nora's research question?

    Your answers from this lesson show here, in the browser you used for it.

What you made

Your test score from lesson 3.6, and An interview kit from lesson 3.7.

Your test score shows here once you have done lesson 3.6.

Your interview kit shows here once you have started it in lesson 3.7.

Up next

Chapter 4: Turn notes into decisions

Start chapter 4